Why do they talk to you - at you, I should say - through a wall of self-congratulatory bilge, jejune business jargon and mindnumbing management buzzwords?
If you are guilty of this sort of thing, you need to realize that you are selling yourself short by using technical jargon instead of telling us what we want or need to know.
Just tell it to us straight, clear and simple, OK?
If you are ever tempted to adopt the way of talking that the young man in the following article by Michael Masterson uses, DO NOT DO IT!
Also, if you write copy for your website or blog, avoid slipping into business jargon. You want people to read your stuff, right? So keep your style open, friendly, direct and focused OUTWARD to the reader, and FREE of management buzzwords.
Yes, I could go on, but I shall desist because what follows is MUCH BETTER: an article on how business jargon does NOT impress, and how management buzzwords are more often than not COUNTER-PRODUCTIVE...
Over to you, Michael Masterson, for a guaranteed jargon buzzword free article on the art of selling yourself...
"If I've told you once, I've told you a thousand times: Resist hyperbole."
- William Safire
If You're Trying to Impress Me, Don't Do This
By Michael Masterson
He had been strongly recommended for the job. And so, when I got on the phone with him, I was expecting a sharp, take-charge guy. Instead, I got this:
"I've been involved in strategically important roles with communications companies for 25 years. Throughout, I've focused on my core competencies, building brand recognition and interfaces with key personnel."
To which I responded: "Huh?"
He went on...
"It's been a personal paradigm of mine that quality control and dynamic leadership are essentials in today's globalized business environment, and that's what I feel I can bring to any company I work for."
I had already made an initial assessment: This guy was a fraud. But to give him a chance to redeem himself, I tried to keep the conversation going.
"So," I said, "what, exactly, have you been doing all these years?"
I could almost hear him thinking, "What kind of dummy am I dealing with?" But this is what he said:
"Bringing in a bottom line and achieving optimal results have always been goals that resonated with me."
"That's enough," I thought. "I can't take any more."
"I'm sorry to do this," I said. "But I have to jump off the phone now to handle an emergency. I enjoyed talking to you. I'll be sure to look at your resume and get back to you if something comes up that meets your qualifications."
And with that, I bid farewell to this young man and any chance he had of ever working for me.
Their focus is on themselves, rather than on the person they're speaking to. "When obscurity pollutes someone's communications it's often because the... goal is to impress and not to inform."
They fear using concrete language, because saying exactly what they mean can make it hard to wiggle out of commitments. "Liability scares [some people], so they add endless phrases to qualify [their] views, acknowledging everything from prevailing weather conditions to the 12 reasons we can't make a decision now."
They want to elevate and even romanticize their thoughts and deeds, because they are afraid they aren't impressive. They do so by using lofty language that disguises the mundane truth.
They are afraid to appear ordinary. Their solution is to attempt to bamboozle everyone they speak with - and particularly those with power.
This is a very bad strategy.
In a job interview, it makes the interviewee look pompous and vacuous - two traits any sensible employer wants to avoid.
When applying for a job, only two things really matter: what you know (your skill set) and who you are (your integrity). Pretending to know things you don't is a waste of your time, because you will soon be found out. Getting tossed into the street after only a few weeks on the job is both embarrassing and an ugly blemish on your work history.
You can demonstrate your good character by being honest from the outset. Be candid about what you know and what you have done. But make it clear that you are confident you can quickly learn to do anything that is required of you.
In granting you an interview, your future employer is trying to find out if you can help him solve his problems and grow his business.
He isn't looking to be impressed. He's looking for someone who can make his life easier by doing a great job. Your job during the interview is to sell yourself as being that person.
And the first rule of successfully selling yourself is to make sure you've got the basics down pat:
You must be good at something - really good.
That something must be useful to the success of the business you are attempting to work for. If you've been reading ETR - even for a short time - you already know what I mean by that: It must be some financially valued skill. Generally speaking, that's one of four things: marketing, selling, creating profitable products, or managing profits.
Quite the enlightening article from Michael Masterson! You sometimes run into a customer service representative who likes to use industry jargon and buzzwords and it just makes you wonder how they can think that is okay when dealing with customers? A good speaker will avoid jargon, and a good writer will at least make an attempt to balance buzzwords with comparative real world words so the reader can follow.
Hmm. Now I'm starting to wonder about articles I've written ... :O
Good post David, It does no good to talk to a person or write to them if they only hear about you trying to build yourself up. They want to hear about the product or service in laymen's terms. Again thanks for posting this. LyleH
Great article David, There is nothing worse than finding something of interest, and after reading it you are more confused that before. It is a real problem that people want to impress with their use of words, then no one understood a thing that they said. Not the best way to get your message out.
This post validates a very good point. It is best to say or write things in simple words that anyone can understand. Using long words that sound important but are above the understanding of the people you are trying to impress are merely a waste of time, and your message is generally lost.
Great post David! Some people think that they have to impress others when their actions could do all the talking for them without talking much. Great stuff man!
Hi David, Really interesting, never quite heard it put like that. Sounds like politicians. They never quite answer a question put to them so they can always say "I never said that". I marvel at that when you see them being interviewed on television.
Great post! I just hate it when someone speaks and the only information you get from them is how many long words they know! It really does put people off - it's a shame a few politicians couldn't read this... The best articles I've ever read are straightforward, transparent, clear and sincere. Oh, and a touch of humour too - like yours!
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